Refund policy

Last updated: October 29, 2026

30-day returns

You can return items within 30 days of the day you receive your order. Items must be unused, in the same condition you received them, and returned in their original packaging where possible. We may reduce your refund if an item has been used, damaged, or handled more than necessary.

How to start a return

Email us at help@foramoss.com with your order number and the items you'd like to return. We'll reply with return instructions. Please contact us before sending anything back.

You are responsible for return shipping costs, unless the item is defective, damaged or not what you ordered.

Damages and issues

Please inspect your order when you receive it. If an item arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with a photo and we'll make it right at no cost to you.

Exchanges

The quickest way to get a different colour or variety is to return the original item and place a new order.

Right of withdrawal (EU and EEA)

If you are a consumer in the European Union or EEA (including Norway) and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your goods, for any reason. Our 30-day return window above extends this.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For cancellations within the 14-day statutory period, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. Approved refunds are made to your original payment method within 14 days. Your bank or payment provider may need additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about an exchange or report a damaged item, contact us at help@foramoss.com.

Faulty items (complaints)

Under the Swedish Consumer Sales Act, you can make a complaint about a faulty item for up to three years after delivery. Contact us within a reasonable time after you discover the fault; a complaint made within two months is always considered on time. Email help@foramoss.com with your order number and a photo.

Withdrawal form

To use your right of withdrawal, email us a clear statement or copy this form: "To MUO AB (fora moss), Björktunet 6, 181 48 Lidingö, Sweden, help@foramoss.com. I hereby withdraw from my purchase of the following goods: [items]. Ordered on [date] / received on [date]. Name, address, date."

Disputes

If we can't resolve a complaint together, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se.

Seller

fora moss is operated by MUO AB, company registration number 559459-1686, Björktunet 6, 181 48 Lidingö, Sweden. help@foramoss.com